Legal

Privacy Policy

This privacy notice will explain how we may store and handle your personal data we collect about you when you interact with us. It will also explain how we keep the information safe. By visiting www.vent.co.uk you are accepting and consenting to the practices detailed in this policy.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Why We Collect Your Personal Data

There are a variety of reasons why we process your personal data:

  • Some data we need in order to enter into and perform our contract with you when you buy a product – for example we will need your delivery address to deliver the product to you.
  • In some cases we are required by law to process your data – for example we are legally required to keep records of all transactions for tax purposes.
  • We also collect some data because we have legitimate interests, which might reasonably be expected as part of running our business. For example: requesting feedback to improve our products and services, understanding how our customers use our website, personalising our marketing communications, improving our products and service, and maintaining a public profile in the media.
How We Use Your Personal Data

Information that you give us to make a purchase, including:

  • Your contact details (name, address, email address).
  • The details you provide to open an online account with us.
  • The product / service purchased

Your payment details (these are not stored).

  • To provide our products and services.
  • To manage and administer our services.
  • To process your order.
  • To take payment from or give you a refund.
  • To help us ensure that our customers are genuine and to prevent fraud.
  • To provide an electronic copy of your order and/or receipt.
  • To ask for feedback on your recent purchase(s), via a third party.

Information about the way you use our services including:

  • The products that you have bought, viewed or searched for, when and where you’ve made the purchases, what you paid and how.
  • Whether you’ve opened electronic communications from us and whether you’ve clicked on links in electronic communications from us.

To provide better, more relevant service and enable commercial decisions based on what we learn from the activities of our customers.

Information when you communicate with us whether via email, over the phone, through social media or via any other medium including:

  • Your contact details (this may include your social media account if that’s the way you communicate with us).
  • The details of your communications with us including when you sent it, when we received it and where you sent it from (such as our website, via email, through social media).
  • The details of our messages to you.

To provide excellent customer service and improve our products and services based on the information you provide.

Information you provide when you sign up to our newsletter.

We will also record your approximate location, gender, age and preferred language, email format and email client.

To keep you informed about our products, special offers and company news in your preferred language.

To adapt our email communication so that it is clearly displayed and relevant to you.

Information we collect when you use our website including:

  • Technical information, including the IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information about your visit, including the URL you entered from, (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

To improve our site to ensure that content is presented in the most effective manner for you and for your computer as part of our efforts to keep our site safe and secure.

To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Information we receive from third parties including:

  • Your bank.
  • Payment processing providers.
  • Analytics providers.
  • Search information providers.
  • Credit reference agencies.

To take payment or give refunds.

To help us ensure customers are genuine and prevent fraud.

Market research into our customers to help us tailor our products, services and branding to their preferences.

Information we collect about our trade customers and suppliers:

  • Name, email address, company and role, business contact details as well as details of any communication with our business contact

 

Providing Your Personal Data To Others

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers, database and email providers and third party payment processors. Also analytics and search engine providers that assist us in the improvement and optimisation of our site and credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements, or to protect the rights, property, or safety of gatemotors.co.uk customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

International Transfers

To deliver products and services to you, it is sometimes necessary for us to transfer your data to third party processors outside the European Economic Area (“EEA”).

Whenever this occurs we will ensure that your data is treated securely and in compliance with GDPR. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers or a valid privacy shield certification.

How Long We Keep Your Data

Wherever we collect your personal data, we will only keep it for so long as is reasonably necessary for the purpose for which it was collected. For example, when you place an order we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

This policy was last updated on 24th October 2018.

Your Rights

You have the right to request:

  • That we confirm whether we are processing your personal information and if so for what purpose.
  • Access to the data we hold about you.
  • That we update our information about you if it is wrong.
  • That we stop using your data for marketing (by withdrawing your consent).
  • That we stop processing your data.
  • That we delete your data.
  • That we restrict how we use your information.
  • That we help you move your information to other companies.

You can contact us with any of these requests by emailing support@gatemotors.co.uk or you can write to us using the address shown at the bottom of our website. To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any of the above listed requests.

You can also update your details by logging into your account on our website, or you can withdraw your consent by following the “unsubscribe” link on any of our email communications.

Please note these rights will not apply in all circumstances, for example where we are required by law to keep the information, where there is an outstanding contract or where the information may be relevant to a legal dispute. Where we are not able to action your request, we will explain to you the reasons for this.

Third Party Websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Children and Data

Our website is aimed at persons over the age of 16. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that data.

unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Complaints

If you believe we are processing your personal data not in accordance with the law, or if you are not satisfied with our response to a request regarding your data, you can complain to the Information Commissioner’s office in the UK https://ico.org.uk/ .

If you are located in another European country you can lodge a complaint with the relevant data protection regulator: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be emailed to sales@vent.co.uk or conditions, policies and notices or any matter related to or in connection therewith.

Legal

Cookie Policy

What are Cookies?

If you have registered with Vent Engineering then your computer will store an identifying cookie which will save you time each time you re-visit the website, by remembering your email address for you. Cookies are small files which are stored on a user’s computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Why We Collect Your Personal Data

To make full use of the online shopping experience at vent.co.uk your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store personal information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. If you’d prefer to restrict, block or delete cookies from vent.co.uk or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

“cookies” can be divided into 4 types each of which are highlighted below:

Third party cookies

To support our site content, we sometimes embed photos and video content from websites such as flickr and YouTube. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on the vent.co.uk website, a cookie may be set by the service you have chosen to share content through. vent.co.uk does not control the dissemination of these cookies and this tool will not block cookies from those websites. You should check the relevant third party website for more information about these.

Your Consent

When you first access our website, you will see a “pop-up” cookies notice. By continuing to browse our website without changing your cookie preferences, we will take your action to mean that you consent to us setting cookies on your device in accordance with the terms of this Cookie Policy

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the vent.co.uk website.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be emailed to sales@vent.co.uk for conditions, policies and notices or any matter related to or in connection therewith

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

Session Cookies
These are cookies that we use to remember your log in details and what you’ve added to your basket. These are 100% necessary to ensuring the website functions correctly and that you can make purchases.

More info: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Category 2: Strictly Necessary Cookies

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Google Analytics
When visitors reach the site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to the site; thus it is used to determine visitor navigation within the site.

Google Analytics
Each unique browser that visits a page on your site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to your website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with your website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.

Google Analytics
The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. The _utmb cookie timestamps when a visit session enters the site.

Google Analytics
The Google Analytics _utmz cookie keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keyword was used, and where in the world the website was accessed from.

Google Ad Serving Cookie
Facilitates on site tracking following pay per click activity.