Terms and Conditions

Vent Engineering, VentecHouse,  Unit 16 Chalwyn Industrial Estate, St Clements Road, Poole, United Kingdom, BH12 4PE. Registered address: Ventec 100 Limited T/A Vent Engineering, Towngate House, 2-8 Parkstone Road, Poole, Dorset, United Kingdom, BH15 2PW. Company No: 02202581. VAT Registration Number 504 2020 17


1.1 Vent means Ventec 100 Limited (Company No 02202581) trading as Vent Engineering of Ventec House, Unit 16, Chalwyn Industrial Estate, Poole,  Dorset BH12 4PE whose registered office is Towngate House, 2-8 Parkstone Road, Poole BH15 2PW. Registered in England. Company No. 02202581. VAT No 504 2020 17.

Customer means the person, firm or company placing an Order with Vent.

Acceptance Form means the written form sent by Vent to the Customer accepting the Order.

Conditions means the terms and conditions of sale set out in this document and any special conditions agreed in writing by Vent.

Contract means the contract for the supply of Goods and/or Services formed by Vent’s acceptance (which, however made or communicated, shall be deemed subject to these Terms and Conditions) of the Customer’s Order.

Delivery Date means the target date specified in the Acceptance Form for the delivery of the Goods.

Goods means all those Goods or materials which are the subject of the Customer’s Order and which are to be supplied to the Customer by Vent under these Terms and Conditions.

Order means the request for Goods and/or Services from the Customer.

Premises means the place where Vent shall provide the Goods and/or Services specified in the Acceptance Form and/or an alternative site where Vent agrees to provide the Goods and/or Services.

Services means the installation, fitting, repair, maintenance and other services Vent shall provide at the Premises. The precise Services Vent shall provide to the Customer are stated in the Acceptance Form.

Term means the term for which Vent shall provide the Services as set out on the Acceptance Form or subsequently agreed in writing by the parties.


1.2 Headings all headings are for ease of reference only and shall not affect the construction of this Contract.

Severance any provision of this Contract which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision of this Contract.

Waiver no waiver or forbearance by Vent (whether express or implied) in enforcing any of its rights under this Contract shall prejudice its right to do so in the future.

Upon ordering we are not making a legal offer to provide the goods ordered. We are inviting you to make a legal offer to us for you to purchase the goods. It is entirely at our discretion to reject or accept your offer of purchase.

This agreement is only confirmed when we have accepted your offer to purchase the goods and have sent you an invoice or dispatch receipt that includes the date of the agreement being accepted which will be the date shown on said invoice or receipt.

2. Formation of Contract

2.1 These Conditions shall apply to all Contracts for the sale of Goods or the supply of Services by Vent to the Customer to the exclusion of all other terms and conditions including any terms and conditions which the Customer may purport to apply under any purchase Order confirmation of Order or similar document.

2.2 Any quotation given by Vent is to be regarded only as an invitation for the Customer to make an offer and the quotation itself is not an offer by Vent.

2.3 All Orders for Goods shall be deemed to be an offer by the Customer to purchase Goods pursuant to these Conditions.

2.4 Notwithstanding that the Customer’s Order may be oral or written, a Contract shall only be formed between Vent and the Customer when it is accepted by Vent in writing in the Acceptance Form.

2.5 The terms of the Contract are subject to any special conditions agreed by the parties and expressly included by Vent on the Acceptance Form. Such special conditions take precedence to these Conditions.

3. Price and Payment

3.1 The Price shall be the price set out on the Acceptance Form together with carriage, packing, insurance, VAT and any charges applicable under clause 11.8 (which may not be expressly stated on the Acceptance Form) or as varied pursuant to clause 19.1.2.

3.2 Payment of the Price shall be due within 30 days of the end of the month. Time for payment shall be of the essence.

3.3 The Customer shall not refuse to pay any amount owing to Vent where there is only a minor or inconsequential defect or error in the Goods or the performance of the Services.

3.4 The Customer shall not withhold payment of any invoice or other amount due to Vent by reason of any right of set off or counterclaim which the Customer may have or allege to have or for any reason whatever.

3.5 Late payment should payment not be made in accordance with clause 3.2 above Vent may:

3.5.1 charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 4% above National Westminster Bank plc’s base rate from time to time in force or, if higher, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and such interest shall accrue at such a rate after as well as before any judgment;

3.5.2 disallow any discount which Vent may have given the Customer with the full sum becoming payable on demand; and/or

3.5.3 suspend performing the Services until the Customer makes payment in full including any interest accrued.

4. Provision of Goods

4.1 If specified on the Acceptance Form and subject to these Conditions, Vent shall provide the Goods to the Customer.

5. Sale by Description

5.1 The Goods shall be supplied in accordance with the description in the Acceptance Form.

5.2 Vent may from time to time make changes in the specification of the Goods which are required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the Goods.

5.3 Any contractual description of the Goods by Vent relates to the identity of the Goods but only if it relates to a central characteristic of the Goods or to a substantial ingredient in their identity.

5.4 As part of Vent’s policy of the development of its products improvements or changes are made in design from time to time and Vent reserves the right to supply substitute materials, components and units in place of the products ordered (and which shall thereby become ‘the Goods’ for the purposes of the Order). The Customer will be notified of any substantial changes made to the Goods before they are dispatched.

5.5 All specifications as to pattern colour and dimensions are subject to normal tolerance margins.

6. Delivery of the Goods and/or Services

6.1 Delivery of the Goods shall be made to the Premises on the Delivery Date. The Goods may be delivered in advance of the Delivery Date upon the giving of reasonable notice to the Customer. The Customer shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.

6.2 Vent shall not be liable to the Customer for late delivery or short delivery of the Goods and/or Services.

7. Acceptance of the Goods and Returns

7.1 The Customer or their agent shall inspect the Goods immediately upon delivery and shall notify the carrier of any apparent damage when signing for the Goods or the Customer shall be deemed to have accepted any such damage.

7.2 Subject to clause 7.1, the Customer shall be deemed to have accepted the Goods 24 hours after delivery.

7.3 The Customer shall within 24 hours give notice in writing to Vent of any matter or thing by reason they allege that the supplied Goods are not in accordance with the Contract. Should the Customer fail to give such notice they shall be deemed to have accepted the Goods.

7.4 Goods cannot be accepted for return without a returns authorisation number provided by Vent in accordance with Vent’s current returns procedures and terms policy available at The Customer shall be liable for carriage and Vent shall be entitled to charge a handling fee of at least 20% of the Price.

7.5 After acceptance the Customer shall not be entitled to reject Goods which are not in accordance with the Contract.

7.6 Where the Customer rejects any Goods then the Customer shall have no further rights whatever in respect of the supply to the Customer of such Goods or the failure by Vent to supply Goods which conform to the Contract of sale.

7.7 Where the Customer accepts or has been deemed to have accepted any Goods then Vent shall have no liability whatever to the Customer in respect of those Goods.

8. Title and Risk

8.1 The Goods shall be at the Customer’s risk as from delivery.

8.2 In spite of delivery having been made property in the Goods shall not pass from Vent until:

8.2.1 the Customer shall have paid the Price plus VAT in full; and

8.2.2 no other sums whatever shall be due from the Customer to Vent.

8.3 Until property in the Goods passes to the Customer in accordance with clause 8.2 the Customer shall hold the Goods and each of them on a fiduciary basis as bailee for Vent. The Customer shall store the Goods (at no cost to Vent) separately from all other goods in its possession and marked in such a way that they are clearly identified as Vent’s property.

8.4 Vent shall be entitled to recover the Price (plus VAT) notwithstanding that property in any of the Goods has not passed from Vent.

8.5 Until such time as property in the Goods passes from Vent the Customer shall upon request deliver up such of the Goods (as have not ceased to be in existence or resold) to Vent. If the Customer fails to do so Vent may enter upon any premises owned occupied or controlled by the Customer where the Goods are situated and repossess the Goods.

8.6 The Customer shall not pledge or in any way charge by way of security for any indebtedness any of the Goods which are the property of Vent. Without prejudice to the other rights of Vent, if the Customer does so all sums whatever owing by the Customer to Vent shall forthwith become due and payable.

8.7 The Customer shall insure and keep insured the Goods to the full Price against ‘all risks’ to the reasonable satisfaction of Vent until the date that property in the Goods passes from Vent, and shall whenever requested by Vent produce a copy of the policy of insurance. Without prejudice to the other rights of Vent, if the Customer fails to do so all sums whatever owing by the Customer to Vent shall forthwith become due and payable.

8.8 The Customer agrees to reimburse Vent on a full indemnity basis all costs and expenses incurred in either the repossession of Goods sold to the Customer and not paid for or in the collection of payment for Goods or Services sold or provided to the Customer.

9. Provision of Services

If specified on the Acceptance Form and subject to these Conditions, Vent shall provide the Services to the Customer at the Premises; using the Goods; on the date(s) specified in the Acceptance Form; for the Term.

10. Timing

10.1 Vent aim to carry out the Services by the dates and times specified on the Acceptance Form. Vent do not guarantee or provide a firm commitment that:

10.1.1 Vent will start performing the Services by a specified date or time; and/or

10.1.2 Vent will complete the performance of all the Services by any specified date or time; and/or

10.1.3 the performance of any individual part of the Services will be completed by a specified date or time.

11. Customer’s Warranty and Obligations

11.1 The Customer warrants that it is trading in the course of a business and is not a consumer as defined in regulation 3(1) of the Unfair Terms in Consumer Contract Regulations 1999.

11.2 The Customer shall remove any items from the Premises where Vent shall perform the Services which might hinder Vent’s performance of their obligations by the date or time when Vent are due to start performing the Services.

11.3 Vent suggest that the Customer cover any items, furniture or fixtures or fittings which the Customer shall not be moving from the areas at the Premises where Vent shall be working in order to protect them from dust or dirt.

11.4 The Customer shall allow Vent to gain suitable access to the Premises in accordance with the Services to be provided at the dates and times Vent and the Customer agree when Vent shall perform the Services.

11.5 The Customer shall ensure that any wiring has been installed and marked in accordance with Vent’s wiring diagrams and statutory electrical regulations.

11.6 The Customer will obtain all necessary consents, permissions and approvals before Vent start performing the Services. For example:

11.6.1 if the Services Vent are to perform require planning permission and/or building control approval, the Customer will have obtained that permission (and have the appropriate documentation available for Vent’s inspection if Vent wishes to look at it) before Vent starts providing the Services; and/or

11.6.2 if the Customer is a tenant, the Customer will have obtained the permission or consent of the Customer landlord and the Customer will have the permission or consent in writing.

11.7 During the times that Vent are providing the Services the Customer shall:

11.7.1 allow Vent to use electricity from normal 220/240 volt 3-pin sockets;

11.7.2 allow Vent to leave tools and Goods at the Premises which the Customer shall ensure are secure at times when Vent are not performing the Services;

11.7.3 where appropriate provide Vent with means to access and leave the Premises and any surrounding area;

11.7.4 allow Vent to use the Customer’s toilet and washing facilities;

11.7.5 where appropriate provide any permissions and / or suitably qualified staff to operate any machinery requiring such permissions;

11.7.6 provide a parking permit (for all of Vent’s employees and/or agents as Vent shall require) throughout the time Vent are providing the Services if required or imposed by a local or other authority; and

11.7.7 where appropriate or otherwise agreed obtain and install suitable and safe scaffolding and access equipment to enable Vent to carry out the Services at the Premises.

11.8 Vent shall be entitled to charge the Customer on a quantum meruit basis for any breach of this clause.

12. Restrictions and Assumptions

12.1 Vent assumes that all information, measurements and facts that the Customer provide are accurate and true. Vent will not accept liability for any loss or damage caused where Vent reasonably perform the Services in reliance on these.

12.2 Vent do not provide structural or electrical surveys or offer or provide opinions or advice on structural or other building related matters. If the Customer requires such survey or advice they should consult a suitably qualified surveyor.

13. Deviations from what Vent have agreed to do

13.1 In limited circumstances Vent will need to provide different or no Services to the Customer. This will be usually where the following occurs:

13.1.1 an issue or problem becomes apparent or is revealed when Vent start performing the Services which Vent could not have reasonably foreseen at the time Vent provided the estimate or survey and means that it is not safe for Vent to continue working; and/or

13.1.2 Vent are instructed or informed that the Services Vent are performing are not in accordance with statutory or regulatory requirements or are in breach of planning consents or environmental or conservation requirements.

14. Warranty by Vent and Limitation of Liability

14.1 Vent warrants that the Goods supplied will at the time of delivery correspond to the description given by Vent in its Contract documentation and the Services will be provided with reasonable care and skill.

14.2 All other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods, whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.

14.3 Save as set out in this clause, Vent shall not be liable to the Customer or any third party for any loss (including injury damage or delay) arising out of any cause whatsoever relating to the goods and in particular due to any malfunctioning of or defect in or failure of any of the Goods or any part or any loss of the use of the goods.

14.4 Further Vent shall be under no liability whatever to the Customer for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Vent of this contract.

14.5 In the event of any breach of this contract by Vent the remedies of the Customer shall be limited to damages. Under no circumstances shall the liability of Vent exceed the Price.

14.6 In the event that the Customer declines to accept the Goods in breach of this Contract the Customer shall pay to Vent as and by way of agreed liquidated damages an amount equal to the price of the Goods less the net proceeds received by Vent on reselling the Goods after deducting the costs and expenses of resale.

15. Force Majeure

15.1 Vent shall not be liable for any default due to any act of God, war, civil disturbance, malicious damage, strike, lockout, industrial action, fire, flood, drought, extreme weather conditions, compliance with any law or governmental order, rule, regulation, direction or other circumstance beyond the reasonable control of either party (‘Force Majeure Event’).

15.2 Vent shall give notice forthwith to the Customer upon becoming aware of a Force Majeure Event, the notice to specify details of the circumstances giving rise to the Force Majeure Event.

16. Insolvency or other Default of Buyer

16.1 If the Customer fails to make payment for the Goods and/or Services in accordance with this Contract of sale or commits any other breach of this Contract of sale or if any distress or execution shall be levied upon any of the Customer’s goods or if the Customer offers to make any arrangement with its creditors or if any bankruptcy petition is presented against the Customer or the Customer is unable to pay its debts as they fall due or if being a limited company any resolution or petition to wind up the Customer (other than for the purpose of amalgamation or reconstruction without insolvency) shall be passed or presented or if a receiver, administrator, administrative receiver or manager shall be appointed over the whole or any part of the Customer’s business or assets or if the Customer shall suffer any analogous proceedings under foreign law all sums outstanding in respect of the Goods and/or Services shall become payable immediately. Vent may in its absolute discretion and without prejudice to any other rights which it may have:

16.1.1 suspend all future deliveries of Goods or supply of Services to the Customer and/or terminate the Contract without liability upon its part; and/or

16.1.2 exercise any of its rights pursuant to clause 8.5.

17. Cancellation by Vent

17.1 Vent may cancel this Contract at any time by giving written notice.

17.2 Unless the Customer is in breach of any terms of the Contract, upon giving such notice Vent shall promptly repay to the Customer any sums paid in respect of the Price in relation to Goods not delivered or Services not provided.

17.3 Vent shall not be liable for any loss or damage whatever arising from such cancellation.

18. Cancellation by Customer

18.1 The Customer shall normally not be able to cancel the Contract, except where Vent agrees or as otherwise provided for in this Contract.

18.2 If Vent exercises its right to vary the Price under clause 19.1.2 the Customer may within 14 days of that notice cancel the Contract for the provision of Services provided that the Customer has not accepted or affirmed the variation.

18.3 If Vent agrees to cancel under clause 18.1 or if clause 18.2 applies then the Customer will be responsible for the cost of:

18.3.1 Vent’s time in performing the Services up to the date Vent stop providing the Services; and

18.3.2 any Goods Vent are committed to buying or manufacturing up to the date of termination (whether or not Vent need to pay for them before or after the date the Contract is cancelled).

18.4 If the Customer, save as otherwise provided in clauses 18.1 and 18.2:

18.4.1 purports to cancel the Contract; and/or

18.4.2 gives notice purporting to cancel; and/or

18.4.3 otherwise does not fulfil the Customer obligations (such as by not paying any sums due to be paid) in a way which amounts to the Customer cancelling the Contract,

Vent does not have to accept the Customer’s cancellation. However, Vent may choose to accept cancellation, and if Vent chooses to do so the Customer will be required to pay Vent a reasonable amount for the losses and costs (including loss of profit) that Vent has suffered. If the Customer has paid a deposit, this will be retained and if Vent’s reasonable losses and costs (including loss of profit) are greater than the deposit Vent has retained Vent will require the Customer to pay for its losses and costs in excess of the deposit retained.

19. Amendments to the Contract

19.1 Vent may amend the Conditions of this Contract where:

19.1.1 Vent needs to do so in order to comply with changes in the law or regulatory reasons; and/or

19.1.2 Vent changes the rates it charges for the provision of its Services.

19.1.3 Vent needs to correct any errors or omissions (and the right includes the right to change any of the documentation which forms part of the Contract), as long as such correction is minor and does not materially affect the Contract.

19.2 Where Vent are making any amendment Vent will give the Customer 14 days’ prior notice (unless the Contract is terminated before that period).

20. Notices

20.1 Any notice under or in connection with this Contract shall be in writing and shall be served by first class post or by hand on the party or sent by recorded delivery or to the address of the party set out in the Acceptance Form or at or to such other address as may be subsequently notified by one party to the other.

20.2 In the absence of evidence of earlier receipt any notice shall be deemed to be duly served:

20.2.1 if delivered personally when left at the address in clause 20.1; or

20.2.2 if sent by recorded delivery 3 days after posting.

21. Sub-contracting and Contracts (Rights of Third Parties) Act 1999

21.1 For the purpose of section 1(2) of the Contracts (Rights of Third Parties) Act 1999 the parties state that they do not intend any term or condition in these Conditions to be enforced by third parties but any third party right which exists independently of that Act shall be preserved.

21.2 Provided that Vent may licence or sub-contract all or any part of its rights and obligations under this Contract without the Customer’s consent.

22. Guarantees

22.1 The Goods are guaranteed for 12 months or such other period as agreed by the parties in the Acceptance Form from the date of purchase against electrical breakdown or mechanical failure resulting from faulty materials or workmanship. During this period it will be repaired or at Vent’s absolute discretion have parts replaced free of charge provided that the Goods:

22.1.1 are returned to Vent with evidence of purchase date in accordance with the claims procedure outlined in clause 22.2 below;

22.1.2 have been purchased by the user and not used for hire purposes;

22.1.3 have not been misused or handled carelessly or used on an improper voltage;

22.1.4 have been regularly maintained and operated correctly in the appropriate environment;

22.1.5 have not been dismantled or had cable cut or removed; and

22.1.6 have not had repairs attempted other than by Vent.

22.2 Any claim made under this guarantee should be made directly to Vent in accordance with Vent’s returns policy at The claim itself should be made in a letter setting out the date and place of purchase, and giving a brief explanation of the problem which has led to the claim. This letter should then be sent in accordance with clause 20, together with the product itself, proof of the purchase date and the relevant sales invoice number to Vent’s address at the expense of the Customer. Please note that it is essential that the letter of claim reaches the above address on the last day of this Guarantee at the latest. Late claims will not be considered.

22.3 This Guarantee applies to all goods purchased from Vent within the United Kingdom of Great Britain and Northern Ireland. This Guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage.

22.4 Vent do not accept any liability for loss caused during delivery or whilst in Vent’s possession

23. Proper Law of Contract

This Contract is subject to the law of England and Wales. The parties agree to submit to the exclusive jurisdiction of the English courts.

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Registered address: Ventec 100 Ltd T/A Vent Engineering, Towngate House, 2-8 Parkstone Road, Poole, Dorset, United Kingdom, BH15 2PW. 

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